Exclusion wording, side by side
Five iTaoBuy texts say when a late parcel earns nothing. They do not use the same list. Here they are, quoted, with no verdict on any event.
Five texts that limit a delay payout
At least five iTaoBuy texts say when a delay does not earn anything. They were written at different times for different purposes, and their lists do not match:
- The 2026 table’s note (15 April 2026).
- The claims rules, section I (15 April 2026).
- The Worry-Free disclaimer inside the estimator’s cover record (read 16 October 2026).
- The Worry-Free launch notice (3 July 2025).
- The customs-inspection notice (5 June 2025).
This page quotes each one and lines them up. It does not decide which governs a particular parcel; where two texts conflict, the newer table is the one iTaoBuy applies to parcels shipped from 1 April 2026, but the claims rules were published the same day.
The wording, side by side
Note: The above compensation does not apply to delays or losses caused by force majeure (natural disasters, epidemics, wars, customs seizures, etc.).
Extended transportation time caused by force majeure events such as epidemics, severe weather, war, strikes, etc., in the country of origin, transit countries, or destination countries.
Parcel delays that caused by the reasons and situation of force majeure factors such as epidemic, bad weather conditions, war (occurs in the origin, transit, and destination country)…
Read together: epidemics and war are in all three. Weather is “natural disasters” in one, “severe weather” in another and “bad weather conditions” in the third. Strikes appear only in the claims rules. Customs seizures appear only in the table.
Customs: conflicting statements in the published texts
The customs story changed. The June 2025 notice said iTaoBuy would compensate “in accordance with the official Worry-Free Shipping principles” if bulk shipments were detained by customs for reasons other than the recipient. The Worry-Free launch notice a month later listed “Customs confiscation” among the risks covered.
The 2026 table lists “customs seizures” inside its force majeure note, and the claims rules exclude delays caused by customs inspection. For parcels shipped from 1 April 2026, the announcement points to the new table. That date boundary does not by itself explain conflicting estimator cover wording. The estimator’s own loss text still mentions “Customs seizure/Customs confiscation” as a loss case, which conflicts with the table wording. Ask which terms apply to the purchased service; this guide cannot reconcile the conflict.
Reasons on the recipient’s side
The claims rules and the estimator both exclude delays the recipient causes. The rules list three: customs inspection or the recipient’s failure to cooperate with clearance or pay taxes in time; delivery failure for recipient-related reasons; and late pickup after the parcel reaches the delivery point.
These are the ones you can do something about. Answer customs or carrier messages quickly, pay any duty notice promptly, check the address and phone number before the parcel ships, and collect from a pickup point as soon as the notice arrives. A parcel that waits a week at a locker can push the count past 25 days for a reason the rules will not pay for.
When iTaoBuy used the words itself
Two notices bring the exclusion vocabulary into real events. On 12 March 2026, about disrupted air freight to Europe: “As these are force majeure circumstances, your understanding is highly appreciated.” On 18 March 2026, about February parcels: delays were due to flight cancellations “and other uncontrollable external factors”, and a coupon followed for parcels over 25 days.
So the operator has both called an event force majeure and paid out for an event it called uncontrollable. Neither notice settles the other, and neither is a ruling on a later parcel. If an answer to your claim cites force majeure, it is fair to ask which event, and to point to the notice of that date if there is one.
Putting the exclusion texts to work in a claim
If your parcel crossed a line in the table and nothing on your dates matches an exclusion, quote the line and file. If a notice on your dates describes weather, a strike or a conflict, you can still file: the table pays by day count and the decision on an exclusion is iTaoBuy’s to make and explain.
What does not help is arguing which word applies. Give the dates, the line and the screenshot, and let the answer name the exclusion if there is one. The checker prints the same quotations under every result for that reason.